Frequently Asked Questions
Everything you need to know about creating your reunion video.
How long does it take?
Your video will be delivered to your email within 24 hours of payment.
What photos should I upload?
Upload one photo of yourself and one of the person or pet you want to reunite with. Clear, well-lit photos work best.
Is my data safe?
Absolutely. Your photos are used only to create your video and are permanently deleted after delivery. We never share or sell your data.
Can I get a refund?
Due to the personalized nature of our service, we do not offer refunds once the video creation process has begun. Please ensure you are satisfied with your scene selection before completing payment.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment partner, Creem.